Shipping policy
Shipping at a Glance
| Shipping cost | Free on all orders |
| Order cut-off time | 12:00 PM EST |
| Processing time | 1–3 business days (Monday–Friday) |
| Transit time | 5–7 business days (Monday–Friday) |
| Total estimated delivery | 6–10 business days (Monday–Friday) |
| Delivery area | Canada only |
Shipping Cost
Yes — shipping is free on every order, with no minimum purchase required and nothing added at checkout.
Shipping Location
Right now, we only ship to addresses within Canada.
Processing Time
- Orders typically leave our warehouse within 1–3 business days (Monday–Friday) after you place your order.
- Place your order before our 12:00 PM EST cut-off and it ships the same day; after that, it goes out the next business day. We don't process orders on weekends or statutory holidays.
Transit Time
Once your order leaves our facility and is handed to the carrier, plan on 5–7 business days (Monday–Friday) for delivery. This can shift slightly depending on your location in Canada.
Total Delivery Time
From order placement to delivery, expect 6–10 business days (Monday–Friday) overall.
These are estimates, and things can run a bit slower during peak seasons like holidays.
Tracking Your Package
As soon as your order ships, we'll email you a tracking number. You can also check its status anytime on our Track Order page.
If 3 business days pass with no tracking movement, or your tracking link isn't working, email support@mesoliving.com and we'll look into it.
Damaged Packages
Every order is carefully packed, but occasionally items get jostled in transit. If yours arrives damaged, email us within 30 days of delivery at support@mesoliving.com with your order number and a photo showing the damage. We'll send a free replacement or a full refund, your choice.
Missing Packages
Start by checking around your property and with neighbours — packages sometimes turn up in unexpected spots. Still can't find it? Contact us at support@mesoliving.com within 7 days and we'll help track it down.
Updating Your Shipping Address
Please review your address carefully before completing checkout. Spot an error right after ordering? Email support@mesoliving.com right away. We'll try to update it before your order ships, but once it's in processing we can't guarantee a change.
Contact Us
Have a question about your order, or just want to say hi? Send us an email anytime.
Email: support@mesoliving.com
Support Hours:
Monday–Friday: 8:00 AM – 6:00 PM EST
We aim to respond to every message within 24 hours.
Our Business
ECOMMERCE CONSULTING PARTNERS LIMITED
18 Surrey Road
Harrow
England, HA1 4NH
United Kingdom
Company registration number: 11157380