Return and Refund Policy
Returns Overview
| Return period | 30 days from the date your order arrives |
| Who pays return shipping | The customer, unless the issue was our error or the item arrived damaged |
| How long refunds take | 7 business days after we receive the returned item |
| How refunds are issued | Back to your original payment method |
| Exchanges | Available while supplies last |
| Damaged or faulty items | We send a free replacement or refund and cover return postage |
Return Window
Changed your mind about a rug, lamp, or organizer? You have 30 days from delivery to send it back. After that window closes, we're unable to accept the return.
Items need to be unused, in their original condition, with all tags, labels, and packaging intact — this includes any inserts, hardware, or accessories that shipped with the product.
How to Start a Return
- Send an email to support@mesoliving.com with your order number and the reason for the return
- Our team will get back to you within 24 hours with next steps
- Package the item carefully — original packaging works best for fragile home goods
- Ship it to our returns address:
18 Surrey Road
Harrow
England, HA1 4NH
United Kingdom
- Once received, we'll process your refund or exchange within 7 business days
Return Shipping
Return shipping is generally the customer's responsibility.
If we sent the wrong item, or it arrived damaged or faulty, we'll cover the return shipping cost instead.
Item Arrived Damaged or Faulty
We package everything carefully, but sometimes things get bumped around during shipping. If your item arrives damaged, reach out within 30 days of delivery at support@mesoliving.com with your order number and a photo of the damage.
We'll take care of return shipping and offer you a free replacement or a full refund, whichever you'd prefer.
Missing Parts or Wrong Items
If a piece is missing — like hardware for a shelf, a lampshade, or part of a rug set — or you got the wrong product altogether, email support@mesoliving.com and we'll sort it out at no cost to you.
Cancelling an Order
Orders can be cancelled free of charge within 12 hours of purchase.
Once your order has shipped, it can no longer be cancelled — you'll need to follow our return process instead.
Partial Returns on Multi-Item Orders
If you're only returning some products from a larger order, the original shipping charge won't be refunded, unless the return is due to an error on our part.
Items We Can't Accept
We're unable to accept items that show signs of use or wear, are missing original packaging, tags, or accessories, or are returned after the 30-day window has passed.
When You'll Get Your Refund
Once your return is received and inspected, we'll issue your refund within 7 business days and send a confirmation email.
Refunds go back to your original payment method. Depending on your bank, it may take a few extra days to appear on your statement.
Late Refunds
If more than 7 business days have passed since we received your return and there's still no refund, check with your bank or card provider first — delays sometimes happen on their end. Still no luck? Email support@mesoliving.com and we'll look into it.
Exchanges
Exchanges depend on current stock. Email support@mesoliving.com with your order number and the item you'd like instead. If there's a price difference, we'll charge or refund the difference accordingly.
Your Consumer Rights
This policy doesn't affect any rights you're entitled to under Canadian consumer protection law.
Contact Us
Have a question about your order, or just want to say hi? Send us an email anytime.
Email: support@mesoliving.com
Support Hours:
Monday–Friday: 8:00 AM – 6:00 PM EST
We aim to respond to every message within 24 hours.
Our Business
ECOMMERCE CONSULTING PARTNERS LIMITED
18 Surrey Road
Harrow
England, HA1 4NH
United Kingdom
Company registration number: 11157380